Shipping Policy

Last updated: November 11, 2026

We currently deliver to addresses within the United States. Prices are in US dollars.

Shipping charges

Available shipping services and the shipping charge are shown at checkout before you submit an order. The initial standard shipping option is free ($0). Any future changes apply only to new orders and will be shown before purchase.

Processing and delivery

Order acknowledgment does not mean an order has shipped. We send a dispatch notification and tracking information when available. If you need delivery by a particular date, contact us before ordering; we cannot guarantee a deadline without confirming it. We will notify you of a known material delay and provide cancellation or refund options required by law. If no shipping time was stated, we will seek your consent to a delay or refund the unshipped order as applicable under US rules.

Address accuracy and tracking

Check your full delivery address before submitting your order. Email us promptly for an address correction; changes may not be possible after dispatch. Contact support if tracking stalls, an order is marked delivered but missing, or goods arrive damaged. Keep packaging while we investigate. We work with you and the carrier to resolve delivery problems; mandatory consumer rights remain in effect.

Returns

See our Returns & Refunds Policy for eligibility, authorization and return shipping responsibility.

Contact BALANGAUAN at support@balangauan.store or write to 4976 Denver St, Montclair, CA 91763, United States.