Returns & Refunds

Last updated: November 11, 2026

We want you to feel comfortable with your purchase. Contact support@balangauan.store within 30 days after delivery to request a return.

Eligibility

Returned items must be unused, unworn, unaltered and in their original condition, with included tags, packaging and accessories. Keep your order confirmation or other proof of purchase. This does not limit remedies for faulty, damaged or misdescribed goods under applicable law.

How to start

Email your order number, the item you want to return and the reason. For damaged, defective or incorrect items, include photographs if available. We will provide authorization and return instructions. Do not ship a return before receiving instructions; our business contact address is not automatically the return destination.

Return shipping and fees

For a change of mind or other non-quality return, you pay the return shipping cost. Use a tracked service and keep proof of shipment. We do not charge a restocking fee. For an item confirmed to be defective, damaged on arrival or incorrectly supplied, we cover reasonable return shipping or provide an appropriate remedy. Original outbound shipping charges are nonrefundable for non-quality returns unless the law requires otherwise.

Inspection and refunds

We will inspect the return and email the decision within 5 business days after receiving it. Approved refunds are initiated to the original payment method within 5 business days after approval. Your provider may take an additional 5–10 business days to post the credit. We will explain any refusal or deduction based on the condition of the goods, subject to applicable law. Contact us if an approved refund has not appeared after the stated period.

Exchanges

Contact support to discuss an exchange. Availability is not guaranteed. The usual process is to return the eligible original item and place a separate order for the replacement.

Cancellations, delivery problems and faulty items

Request cancellation or changes as soon as possible. Once dispatched, an order may need to follow the return process. Report missing, damaged, faulty or incorrect deliveries promptly so we can investigate. A request to report promptly does not reduce statutory rights. If we cannot supply your order, any payment for the unfulfilled item will be refunded.

Contact BALANGAUAN at support@balangauan.store or write to 4976 Denver St, Montclair, CA 91763, United States.